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# RE: Modems not Responding 1-17-3

- To: <bugtrack@dieboldes.com>
- Subject: RE: Modems not Responding 1-17-3
- From: "Ian S. Piper" <ian@dieboldes.com>
- Date: Mon, 11 Sep 2000 11:23:17 -0500
- Importance: Normal
- In-Reply-To: <NCBBKBBOCKMACPOAFCEHKEKCDFAA.mike@dieboldes.com>

Then any time and materials spent on this job should be charged to the customer. You can give Larry Dix an estimate of hours and he can give the customer a quote.
Ian

> -----Original Message-----
> From: owner-bugtrack@dieboldes.com [mailto:owner-bugtrack@dieboldes.com]On Behalf Of Mike Brown
> Sent: September 11, 2000 11:28 AM
> To: bugtrack@dieboldes.com
> Subject: RE: Modems not Responding 1-17-3
> No.
> mike

> > -----Original Message-----
> > From: owner-bugtrack@dieboldes.com [mailto:owner-bugtrack@dieboldes.com]On Behalf Of Ian S. Piper
> > Sent: Monday, September 11, 2000 11:12 AM
> > To: bugtrack@dieboldes.com
> > Subject: RE: Modems not Responding 1-17-3
> > Is this "USRobotics Total Control MP/16 v.34 modem bank" a configuration that we have setup before and approved for use with GEMS?
> > Ian

> > > -----Original Message-----
> > > From: owner-bugtrack@dieboldes.com [mailto:owner-bugtrack@dieboldes.com]On Behalf Of Mike Brown
> > > Sent: September 11, 2000 10:49 AM
> > > To: Bugtrack@Gesn. Com
> > > Subject: Modems not Responding 1-17-3
> > > Location: Ottawa
> > > Ottawa has been have some problems with their Modem bank not responding to GEMS.
> > > Up until now they have been using VTS. They have now upgraded to GEMS 1-17-2. The Modem bank is 2xUSRobotics Total Control MP/16 v.34 modems (configured as Courier v.34) for a total of 32 modems.
> > > When the ports are activated the Modem status stays at Connecting to Modem. It has been left on for approximately 10 minutes and still say connecting to Modem.
> > > I have attached the Manual for the USR Modem Bank.
> > > Here is some background and testing that Dennis has done.

> > > Hey Mike

> > > They were running VTS, using the Digi Board in the server connected to

> > > 1xDigi Ports/16em (serial box) and 12 external modems connected to the Digi

> > > Ports... They were not using our current USRobotics Total Control MP/16 v.34

> > > stack modems...

> > > I did some more testing this morning... Here's a description of the test:

> > > - We currently have a Digi card in the Server, connected to 2xDigi

> > > Ports/16em (serial box = 32 ports), connected to 2xUSRobotics Total Control

> > > MP/16 v.34 stack modems (16 modems on each box = 32 modems)

> > > - Test #1:

> > > I used a separate external 56k USRobitcs modem, connected to 1 port on the

> > > Digi Ports/16em serial box, GEMS recognized it and worked

> > > - Test #2:

> > > I connected 1 of the modems from the USRobotics Total Control MP/16 v.34

> > > stack modems box, connected it directly to Com1 on the server, GEMS did not

> > > recognize it...

> > > Problem is with GEMS and the USRobotics Total Control MP/16 v.34 stack

> > > modems, not the DIGI card or the serial box...

> > > I'm going to verify my dip switches and modem configurations on these

> > > USRobotics Total Control MP/16 v.34 stack modems..

> > > Any other suggestions would be appreciated...

> > > Thanx Mike

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