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# RE: AVTS modem upload BS 4.3.11

- To: <support@dieboldes.com>
- Subject: RE: AVTS modem upload BS 4.3.11
- From: "Ian S. Piper" <ian@dieboldes.com>
- Date: Fri, 1 Nov 2002 14:32:48 -0600
- Importance: Normal
- In-reply-to: <OHECLFKNKNDGNABLMEIACEGDCDAA.robertc@dieboldes.com>

    There shouldn't be any slot requirement for the modem card.  It should work
    in either one.

    Sincerely:

    Ian S. Piper
    Diebold Election Systems, Inc.
    972.542.6000

    -----Original Message-----
    From: owner-support@dieboldes.com [mailto:owner-support@dieboldes.com]On
    Behalf Of Robert Chen
    Sent: Friday, November 01, 2002 2:04 PM
    To: support@dieboldes.com
    Subject: RE: AVTS modem upload BS 4.3.11

    Tab,

    So part of the problem I had with AVTS modems upload was that I had the PC
    Modem card in the wrong slot...but I continued to have problems afterwards.

    I cannot get the AVTS unit to communicate with the GEMS server (cannot
    ping), even though RAS Server has it connected on a port and assigned the
    AVTS unit an IP address.

    I can only get the AVTS unit to communicate if I go into CE and modify the
    GEMSHOST settings and uncheck "Use Software Compression" (not the default
    settings).

    I cannot imagine that every county that modems does this change to get their
    modems to communicate.  Is there a setting in RAS that would match the
    default AVTS settings, because I have gone through what I think is
    everything and cannot find it.

    Take care,

    rob chen

    -----Original Message-----
    From: owner-support@dieboldes.com [mailto:owner-support@dieboldes.com]On
    Behalf Of Talbot Iredale
    Sent: Monday, October 28, 2002 2:06 PM
    To: support@dieboldes.com
    Subject: Re: AVTS modem upload BS 4.3.11

    Rob,

        What is the IP address of the GEMS machine? In particular are both the
    GEMS machine and the AVTS machine on the same 'network'?

    Tab

    ----- Original Message -----
    From: "Robert Chen" <robertc@dieboldes.com>
    To: <support@gesn.com>
    Sent: Monday, October 28, 2002 1:30 PM
    Subject: AVTS modem upload BS 4.3.11

    >
    >
    > Hi,
    >
    > Found something interesting here in Alameda County, and want to see if
    > anyone has found this in the field.  Especially those of you who are doing
    > AVTS (we don't do AVOS) modem upload from the precincts.
    >
    > Running:
    > BS 4.3.11
    > GEMS 1.18.14
    > NT 4.0 6a
    >
    > I am dialing the central computer's bank of modems (connected via Digi PCI
    > X/em) and connecting to NT's Remote Access Server.  I have assigned a ip
    > pool (166.107.248.210 to 220) and the AVTS with PCMCIA card modems dial in
    > okay, and make a connection with the RAS server.  I can see the assigned
    ip
    > address to the incoming AVTS unit.  However, when I try uploading, it
    gives
    > and error: "no connection to host".  Yes, I have confirmed the HOST name
    and
    > tried the IP address.
    >
    > I tried pinging the AVTS unit and only get timeouts.  I then tried
    > simulating the connection with my laptop and was able to successfully
    > upload.  I was also able to ping my laptop from the server and vice versa.
    >
    > At this point, I do not think, despite the port information displayed by
    RAS
    > Server, that the AVTS was taking the ip address.
    >
    > I am sure I am probably doing something wrong and would appreciate some
    > enlightenment.
    >
    > rob chen

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  - RE: AVTS modem upload BS 4.3.11
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- References:
  - RE: AVTS modem upload BS 4.3.11
    - From: "Robert Chen" <robertc@dieboldes.com>

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