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# Re: Platte County,MO - Time Outs on Ports during uploads

- To: <support@gesn.com>
- Subject: Re: Platte County,MO - Time Outs on Ports during uploads
- From: "Global Chouteau" <ccglobal@earthlink.net>
- Date: Fri, 27 Apr 2001 13:05:16 -0500
- References: <002201c0cf30$a4c8b250$0903a8c0@Jeff> <000f01c0cf35$ed835f40$6003a8c0@globalelection.com> <002301c0cf38$24f09a40$0a04a8c0@gesn.com>

If I remember, what the telephone company was doing was "not dropping the busy signal when the Accu Vote hung up from its end". ----- Original Message ----- From: Nel Finberg To: support@gesn.com Sent: Friday, April 27, 2001 11:36 morning Subject: Re: Platte County,MO - Time Outs on Ports during uploads The final resolution that Wes and I arrived at in Walton County revealed that the phone company had been most probably playing with the phone lines without informing the county. From one day to the next, we experienced a plethora of apparently unexplainable problems, and then everything worked perfectly. I have never heard of any serious problems occuring in Walton County with respect to phone lines since. Jeff, it turns out that I had worked on and resolved Platte County's modem problems last February. Contact me directly and I'll give you my notes from that time. Nel ----- Original Message ----- From: Global Chouteau To: support@gesn.com Sent: Friday, April 27, 2001 9:20 AM Subject: Re: Platte County,MO - Time Outs on Ports during uploads Jeff H., now admittedly this is way out, but here goes anyway. A year ago, in Walton County Florida, hanging lines on a Digi Box ( on a Unix Machine, VTS) was encountered..I happened to be there while is was occurring (not when it was fixed). Telcons with Tab revealed that "line" stays connected until the Accu Vote OS hangs up the line when the remote unit is powered off... We tried this approach, no luck. The customer was to install lines for their modem units, so I specifically asked Melissa to request FAX Compatable Phone Lines. When this was done, the problem went away... I believe that Nel was also involved in the resolution at that location........ ----- Original Message ----- From: Jeff Hintz To: support@gesn.com Sent: Friday, April 27, 2001 10:42 morning Subject: RE: Platte County,MO - Time Outs on Ports during uploads I just finished talking to Don Biszmaier about the dip switches, then I remembered what Juan had said awhile back about the same problem we had in Puerto Rico. We did not use modems, but rather some type of multi network/modem box made by Digi - (Mike Brown should know what the exact device is). However, we were using GEMS 1-15 series and AccuVote ROM 194w, so unless GEMS 1-14 series has something different that the 1-15 series, then upgrading GEMS will not fix the problem. Maybe the GEMS 1-17 series does??? Unfortunately, probably the only way to try and find out what may be causing the problem, will be to go to Platte County, MO and do some extensive testing. That is, unless we can set up multiple modems with a Digi Box and be able to do extensive calling in to the GEMS host computer within our own offices. Myself, I do not have the equipment, nor the phone lines to do so. Thanks for everyone's input. However, at this point, I am still without an answer until further testing is done. -----Original Message----- From: owner-support@gesn.com [mailto:owner-support@gesn.com]On Behalf Of Tari Runyan Sent: Thursday, April 26, 2001 10:07 AM To: support@gesn.com Subject: Re: Platte County,MO - Time Outs on Ports during uploads 1-14 fixed the modem problems I saw - tell them to check dip switches - 4 and 8 down and also the reconfigure their modems thru HyperTerminal and upgrade to 1-14 ----- Original Message ----- From: Jeff Hintz To: Support Team (E-mail) Sent: Thursday, April 26, 2001 8:50 AM Subject: FW: Platte County,MO - Time Outs on Ports during uploads I am still getting calls and e-mails from this customer. Somebody please respond!!!! -----Original Message----- From: Jeff Hintz [mailto:jhglobal@earthlink.net] Sent: Friday, April 20, 2001 12:15 PM To: Support Team (E-mail) Subject: FW: Platte County,MO - Time Outs on Ports during uploads This customer is still asking me for an answer for this. I have not seen a response as of yet. Does anyone have an help??? -----Original Message----- From: Jeff Hintz [mailto:jhglobal@earthlink.net] Sent: Tuesday, April 10, 2001 11:55 AM To: Support Team (E-mail) Subject: Platte County,MO - Time Outs on Ports during uploads Platte County, MO ran an election last Tuesday, they currently use GEMS 1.11.11.1 and AccuVote 194w. During their upload process, using a digiboard with 5 modems attached, and their phone system set to 1 telephone number with rollover; they kept encountering time-outs on their ports and had to keep starting them up again. I believe that we have discussed this in the past, has this problem been resolved in a later release??? Or perhaps need to set up their Com ports again??? Jeff Hintz Global Election Systems

- References:
  - RE: Platte County,MO - Time Outs on Ports during uploads
    - From: "Jeff Hintz" <jhglobal@earthlink.net>
  - Re: Platte County,MO - Time Outs on Ports during uploads
    - From: "Global Chouteau" <ccglobal@earthlink.net>
  - Re: Platte County,MO - Time Outs on Ports during uploads
    - From: "Nel Finberg" <nel@gesn.com>

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