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# Re: AVTS modem upload BS 4.3.11

- To: <support@dieboldes.com>
- Subject: Re: AVTS modem upload BS 4.3.11
- From: "Tari Runyan" <tarir@dieboldes.com>
- Date: Tue, 5 Nov 2002 15:47:11 -0700
- References: <OHECLFKNKNDGNABLMEIAMEEMCDAA.robertc@dieboldes.com> <003c01c284fc$f68bfe70$1702af0a@dieboldes.com> <000901c28501$66d100f0$800977d8@tari> <004f01c28502$df8947e0$1702af0a@dieboldes.com> <001101c28502$fa63d2b0$800977d8@tari> <005701c28508$50819f60$1702af0a@dieboldes.com> <001901c28508$938429e0$800977d8@tari> <009301c2851c$15062d20$1702af0a@dieboldes.com>

    thank you
    ----- Original Message -----
    From: "Talbot Iredale" <tiredale@dieboldes.com>
    To: <support@dieboldes.com>
    Sent: Tuesday, November 05, 2002 3:38 PM
    Subject: Re: AVTS modem upload BS 4.3.11

    > Tari,
    >
    >     You are not pinging the modem. You are pinging the machine that is
    > connected throught the modem. The machine must already be connected to the
    > network via the modem for the ping to work.
    >
    > Tab
    >
    > ----- Original Message -----
    > From: "Tari Runyan" <tarir@dieboldes.com>
    > To: <support@dieboldes.com>
    > Sent: Tuesday, November 05, 2002 12:18 PM
    > Subject: Re: AVTS modem upload BS 4.3.11
    >
    >
    > > i understand the concept -  but thru the direct lan -   I can type ping
    > > xxx.xxx.x.x but if it is a modem I am pinging  who dials who - or does
    it
    > go
    > > out across the phone line? is that clearer - I just cannot conceptualize
    > the
    > > pinging across modem lines.
    > > ----- Original Message -----
    > > From: "Talbot Iredale" <tiredale@dieboldes.com>
    > > To: <support@dieboldes.com>
    > > Sent: Tuesday, November 05, 2002 1:17 PM
    > > Subject: Re: AVTS modem upload BS 4.3.11
    > >
    > >
    > > > Tari,
    > > >
    > > >     'Ping' is a command you execute from the command line in windows.
    > > 'Ping'
    > > > is used to check to see if a machine is connected to the network.
    > > Therefore
    > > > if the IP address if the machine you are checking (in this case the
    AVTS
    > > > unit) is 192.168.1.2 you enter 'ping 192.168.1.2'. This is really an
    > > > advanced networking command so if you do not know how to use it that
    is
    > > > okay.
    > > >
    > > > Tab
    > > >
    > > > ----- Original Message -----
    > > > From: "Tari Runyan" <tarir@dieboldes.com>
    > > > To: <support@dieboldes.com>
    > > > Sent: Tuesday, November 05, 2002 11:38 AM
    > > > Subject: Re: AVTS modem upload BS 4.3.11
    > > >
    > > >
    > > > > ok - dumb question - how do you ping with a modem?
    > > > > ----- Original Message -----
    > > > > From: "Talbot Iredale" <tiredale@dieboldes.com>
    > > > > To: <support@dieboldes.com>
    > > > > Sent: Tuesday, November 05, 2002 12:38 PM
    > > > > Subject: Re: AVTS modem upload BS 4.3.11
    > > > >
    > > > >
    > > > > > The ping is done across whatever connection you have to the AVTS.
    If
    > > the
    > > > > > connection is via modem then the ping is done over the modem. If
    the
    > > > > > connection is through a network card then the ping is done over
    the
    > > > > network
    > > > > > card.
    > > > > >
    > > > > > Tab
    > > > > >
    > > > > > ----- Original Message -----
    > > > > > From: "Tari Runyan" <tarir@dieboldes.com>
    > > > > > To: <support@dieboldes.com>
    > > > > > Sent: Tuesday, November 05, 2002 11:27 AM
    > > > > > Subject: Re: AVTS modem upload BS 4.3.11
    > > > > >
    > > > > >
    > > > > > > is the pinging done across the LAN or modem ? if we sucessfully
    > ping
    > > > > > across
    > > > > > > the lan will the modems be ok?
    > > > > > > ----- Original Message -----
    > > > > > > From: "Talbot Iredale" <tiredale@dieboldes.com>
    > > > > > > To: <support@dieboldes.com>
    > > > > > > Sent: Tuesday, November 05, 2002 11:55 AM
    > > > > > > Subject: Re: AVTS modem upload BS 4.3.11
    > > > > > >
    > > > > > >
    > > > > > > > I have tracked down the problem with RAS (modem) connections
    on
    > > > > Windows
    > > > > > > NT.
    > > > > > > >
    > > > > > > > As Rob determined from testing the issues is with 'Software
    > > > > > Compression'.
    > > > > > > > This bug is fixed in SP6 but due to the way service packs are
    > > > > installed
    > > > > > > the
    > > > > > > > service pack must be installed AFTER then software it is
    fixing
    > is
    > > > > > > > installed. Therefore when RAS is installed on Windows NT SP6
    > must
    > > be
    > > > > > > > re-installed to fix this problem.
    > > > > > > >
    > > > > > > > I have tested this on a machine here.  What I did was:
    > > > > > > >
    > > > > > > > 1) Install Windows NT
    > > > > > > > 2) Install SP6a
    > > > > > > > 3) Install RAS
    > > > > > > > 4) Tried to connect from the AVTS to the WinNT machine.
    > > > > > > > 5) Tried to ping the AVTS and failed.
    > > > > > > > 6) Re-installed SP6a
    > > > > > > > 7) Connected AVTS to WinNT
    > > > > > > > 8) Tried to ping the AVTS unit and succeeded.
    > > > > > > > 9) Uploaded from the AVTS unit to GEMS and succeeded.
    > > > > > > >
    > > > > > > > Hope this helps.
    > > > > > > >
    > > > > > > > Tab
    > > > > > > >
    > > > > > > >
    > > > > > > > ----- Original Message -----
    > > > > > > > From: "Robert Chen" <robertc@dieboldes.com>
    > > > > > > > To: <support@gesn.com>
    > > > > > > > Sent: Monday, October 28, 2002 1:30 PM
    > > > > > > > Subject: AVTS modem upload BS 4.3.11
    > > > > > > >
    > > > > > > >
    > > > > > > > >
    > > > > > > > >
    > > > > > > > > Hi,
    > > > > > > > >
    > > > > > > > > Found something interesting here in Alameda County, and want
    > to
    > > > see
    > > > > if
    > > > > > > > > anyone has found this in the field.  Especially those of you
    > who
    > > > are
    > > > > > > doing
    > > > > > > > > AVTS (we don't do AVOS) modem upload from the precincts.
    > > > > > > > >
    > > > > > > > > Running:
    > > > > > > > > BS 4.3.11
    > > > > > > > > GEMS 1.18.14
    > > > > > > > > NT 4.0 6a
    > > > > > > > >
    > > > > > > > > I am dialing the central computer's bank of modems
    (connected
    > > via
    > > > > Digi
    > > > > > > PCI
    > > > > > > > > X/em) and connecting to NT's Remote Access Server.  I have
    > > > assigned
    > > > > a
    > > > > > ip
    > > > > > > > > pool (166.107.248.210 to 220) and the AVTS with PCMCIA card
    > > modems
    > > > > > dial
    > > > > > > in
    > > > > > > > > okay, and make a connection with the RAS server.  I can see
    > the
    > > > > > assigned
    > > > > > > > ip
    > > > > > > > > address to the incoming AVTS unit.  However, when I try
    > > uploading,
    > > > > it
    > > > > > > > gives
    > > > > > > > > and error: "no connection to host".  Yes, I have confirmed
    the
    > > > HOST
    > > > > > name
    > > > > > > > and
    > > > > > > > > tried the IP address.
    > > > > > > > >
    > > > > > > > > I tried pinging the AVTS unit and only get timeouts.  I then
    > > tried
    > > > > > > > > simulating the connection with my laptop and was able to
    > > > > successfully
    > > > > > > > > upload.  I was also able to ping my laptop from the server
    and
    > > > vice
    > > > > > > versa.
    > > > > > > > >
    > > > > > > > > At this point, I do not think, despite the port information
    > > > > displayed
    > > > > > by
    > > > > > > > RAS
    > > > > > > > > Server, that the AVTS was taking the ip address.
    > > > > > > > >
    > > > > > > > > I am sure I am probably doing something wrong and would
    > > appreciate
    > > > > > some
    > > > > > > > > enlightenment.
    > > > > > > > >
    > > > > > > > > rob chen

- References:
  - Re: AVTS modem upload BS 4.3.11
    - From: "Talbot Iredale" <tiredale@dieboldes.com>
  - Re: AVTS modem upload BS 4.3.11
    - From: "Tari Runyan" <tarir@dieboldes.com>
  - Re: AVTS modem upload BS 4.3.11
    - From: "Talbot Iredale" <tiredale@dieboldes.com>
  - Re: AVTS modem upload BS 4.3.11
    - From: "Tari Runyan" <tarir@dieboldes.com>
  - Re: AVTS modem upload BS 4.3.11
    - From: "Talbot Iredale" <tiredale@dieboldes.com>
  - Re: AVTS modem upload BS 4.3.11
    - From: "Tari Runyan" <tarir@dieboldes.com>
  - Re: AVTS modem upload BS 4.3.11
    - From: "Talbot Iredale" <tiredale@dieboldes.com>

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