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# RE: Error in starting RAS

- To: <support@dieboldes.com>
- Subject: RE: Error in starting RAS
- From: "Jason Wong" <jasonw@dieboldes.com>
- Date: Tue, 24 Sep 2002 11:01:45 -0700
- Importance: Normal
- In-reply-to: <NFEJJBBFDHGKNKDBFCODEECKCDAA.jamesrellinger@dieboldes.com>

> Just as a note, further down the report in Bugzilla, the bug was stated to be actually fixed in BS 4.1.14. Jason -----Original Message----- From: owner-support@dieboldes.com [mailto:owner-support@dieboldes.com] On Behalf Of James Rellinger Sent: September 24, 2002 10:49 AM To: support@dieboldes.com Subject: RE: Error in starting RAS Hmmm...That was the message as was reported by the County Elections Officer. I had her read it to me right from her AVTS R6 screen. I have viewed the posted report as follows:
>     Gems 1.18.11
>     Win CE 3.0 July 5, 2002
>     Windows XP
>     Tab is aware of this problem but I'm entering it into Bugzilla.
>     Configured the TS and Windows XP to use RAS. >From the TS when I click
>     on 'Connect' I get an error msg saying 'Ras unable to connect.  Incorrect setup
>     information specified.'
> Additional Comments From Talbot R. Iredale 2002-07-15 19:49
>     This is now fixed and will be in BS 4.1.13.
>     The problem was that the RAS Phone entry was being corrupted because the
>     totalLen variable was not being set before saving.
The software/firmware combinations providing my end-user's error are listed below. How do I proceed from here? Please advise. · Windows 2000 Server · GEMS 1.17.17 · WinCE 3.0 · Ballot Station 4.1.11 Best Regards, James P. Rellinger, MCSE Manager of Engineering, Georgia Operations Diebold Election Systems (770) 231-6468 @@@@@@@@@@@@@@@@@@@@ -----Original Message----- From: owner-support@dieboldes.com [mailto:owner-support@dieboldes.com]On Behalf Of Ken Sent: Tuesday, September 24, 2002 12:40 PM To: support@dieboldes.com Subject: RE: Error in starting RAS Curious: what is the actual error message? “Wrong information specified” or “incorrect set-up information specified”? My search yesterday came up empty when I did a search on the former, as reported by James. Ken -----Original Message----- From: owner-support@dieboldes.com [mailto:owner-support@dieboldes.com] On Behalf Of Talbot Iredale Sent: Tuesday, September 24, 2002 9:17 AM To: support@dieboldes.com Subject: Re: Error in starting RAS This bug was reported and fixed. See http://staff.dieboldes.com/bugzilla/show_bug.cgi?id=1358 Talbot Iredale, P.Eng. Sofware Development Manager Diebold Election Systems Phone (604) 261-6313 Fax (604) 261-9226 ----- Original Message ----- From: James Rellinger To: Diebold Support Sent: Monday, September 23, 2002 12:15 PM Subject: Error in starting RAS Team; I have taken a support call from a Georgia user who has reported the following error on the AVTS R6 unit: · Error in starting RAS. Wrong information specified. This is on WinCE 020808 / BS 4.1.11 using the 56k PCM/CIA MODEM. I have checked all the user entry data for phone number, host name, username and password. The unit pops this dialog box within moments of the command to dial. This is a confirmed analog phone line. Please advise. Best Regards, James P. Rellinger, MCSE Manager of Engineering, Georgia Operations Diebold Election Systems (770) 231-6468 @@@@@@@@@@@@@@@@@@@@

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