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# RE: Modems not Responding 1-17-3

- To: <bugtrack@dieboldes.com>
- Subject: RE: Modems not Responding 1-17-3
- From: "Mike Brown" <mike@dieboldes.com>
- Date: Wed, 13 Sep 2000 14:32:59 -0500
- Importance: Normal
- In-Reply-To: <PPECJKNKLDJLKJPKPPIOKEBKCGAA.ken@dieboldes.com>

How is this coming along? I received a call today wanting an update. Do you think it is worth the time debugging, or should we say go buy Digi Modems if you want rack mount?
Mike

> -----Original Message-----
> From: owner-bugtrack@dieboldes.com [mailto:owner-bugtrack@dieboldes.com]On Behalf Of Ken Clark
> Sent: Monday, September 11, 2000 10:51 AM
> To: bugtrack@dieboldes.com
> Subject: RE: Modems not Responding 1-17-3
> Well, for the record this isn't really a "bug" since USR rackmount modems aren't exactly approved GEMS hardware. That said, I'll take a look at this once I get a couple of items off my plate. Worst case we might have to order the hardware to test, which will be expensive. Hopefull that won't be necessary though.
> Ken

> > From: owner-bugtrack@dieboldes.com [mailto:owner-bugtrack@dieboldes.com]On Behalf Of Mike Brown
> > Sent: Monday, September 11, 2000 10:49 AM
> > To: Bugtrack@Gesn. Com
> > Subject: Modems not Responding 1-17-3
> > Location: Ottawa
> > Ottawa has been have some problems with their Modem bank not responding to GEMS.
> > Up until now they have been using VTS. They have now upgraded to GEMS 1-17-2. The Modem bank is 2xUSRobotics Total Control MP/16 v.34 modems (configured as Courier v.34) for a total of 32 modems.
> > When the ports are activated the Modem status stays at Connecting to Modem. It has been left on for approximately 10 minutes and still say connecting to Modem.
> > I have attached the Manual for the USR Modem Bank.
> > Here is some background and testing that Dennis has done.

> > Hey Mike

> > They were running VTS, using the Digi Board in the server connected to

> > 1xDigi Ports/16em (serial box) and 12 external modems connected to the Digi

> > Ports... They were not using our current USRobotics Total Control MP/16 v.34

> > stack modems...

> > I did some more testing this morning... Here's a description of the test:

> > - We currently have a Digi card in the Server, connected to 2xDigi

> > Ports/16em (serial box = 32 ports), connected to 2xUSRobotics Total Control

> > MP/16 v.34 stack modems (16 modems on each box = 32 modems)

> > - Test #1:

> > I used a separate external 56k USRobitcs modem, connected to 1 port on the

> > Digi Ports/16em serial box, GEMS recognized it and worked

> > - Test #2:

> > I connected 1 of the modems from the USRobotics Total Control MP/16 v.34

> > stack modems box, connected it directly to Com1 on the server, GEMS did not

> > recognize it...

> > Problem is with GEMS and the USRobotics Total Control MP/16 v.34 stack

> > modems, not the DIGI card or the serial box...

> > I'm going to verify my dip switches and modem configurations on these

> > USRobotics Total Control MP/16 v.34 stack modems..

> > Any other suggestions would be appreciated...

> > Thanx Mike

- References:
  - RE: Modems not Responding 1-17-3
    - From: "Ken Clark" <ken@dieboldes.com>

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