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# RE: Removing the date on the AV Tapes

- To: <support@gesn.com>
- Subject: RE: Removing the date on the AV Tapes
- From: "John McLaurin" <jmglobal@earthlink.net>
- Date: Mon, 23 Oct 2000 15:56:35 -0500
- Importance: Normal
- In-reply-to: <NDBBLGPLOMMHOMJPHOIPOEGCCFAA.tyler@gesn.com>

    After further discussions with Cobb  - a secondary question has arisen
    regarding if the wrong date election date that shows on the AV tape (they
    copied an earlier election database to create the general) will also show up
    in printable reports out of GEMS and more critically on Jresult as it goes
    direct to the WEB?

    Please advise.

    John
    -----Original Message-----
    From: owner-support@gesn.com [mailto:owner-support@gesn.com]On Behalf Of
    Tyler Links
    Sent: Monday, October 23, 2000 2:58 PM
    To: support@gesn.com
    Subject: RE: Removing the date on the AV Tapes

    Jawn,

    Point well taken.  My position does not in any way stem from a desire for
    punitive action.  I am concerned about the general desire we seem to have in
    this company to coddle the customer and give in their every whim.  Without
    intending to denigrate the validity of your concerns regarding large
    jurisdictions in Georgia in the slightest (I am certainly looking forward to
    working/hanging out with you in Atlanta when we sell, say, Fulton County and
    Dekalb County), it seems to me that to use the "next big sale" as a
    justification for giving every new customer everything they insist upon
    strongly, no matter how ill-advised, at little or no cost, means we will
    forever be giving away the store.  Please pardon the strident tone of my
    original response, apparently my intention was misunderstood.

    Tahler

    -----Original Message-----
    From: owner-support@gesn.com [mailto:owner-support@gesn.com]On Behalf Of
    John McLaurin
    Sent: Monday, October 23, 2000 1:28 PM
    To: support@gesn.com
    Subject: RE: Removing the date on the AV Tapes

    Tyler,   your policy position may be just a touch short sighted considering
    the bigger picture of the GA market.   The  largest jurisdictions in the
    State are considering GES and the Accu Vote,  and just happen to be  next
    door neighbors to COBB.

    Your correct in that this has the potential to be an inconvenience for our
    folks.  If it becomes necessary, maybe a equitable amount would be more
    advisable to charge our customer rather than an amount  to punish them for
    both their newness as a customer and GEMS user.  I'm still trying to build
    advocates for Global and I believe Cobb has the chance to be a good one.

    I'll let you know how it works out after I've talked with them some more.

    Your Pal,

    John

    -----Original Message-----
    From: owner-support@gesn.com [mailto:owner-support@gesn.com]On Behalf Of
    Tyler Links
    Sent: Monday, October 23, 2000 11:56 AM
    To: support@gesn.com
    Subject: RE: Removing the date on the AV Tapes

    We should do nothing here.  The client should suffer.  We should not be
    spending valuable time this close to the election creating and installing a
    new ABasic file because the customer's "forgetfulness" (leastways, not
    without charging an obscene amount of money).

    Tyler

    -----Original Message-----
    From: owner-support@gesn.com [mailto:owner-support@gesn.com]On Behalf Of
    Mike Brown
    Sent: Monday, October 23, 2000 10:29 AM
    To: support@gesn.com
    Subject: Removing the date on the AV Tapes

    Beth Kish in Cobb county has forgotten to change the date in GEMS, and now
    she has a date problem on her AV tapes.  She is becoming very insistent that
    we find a solution for her forgetfulness.  She would be happy if we could
    just remove the date from the tapes all together.  Are we able to modify the
    A-Basic file for her to remove the date stamp on the tape?  What is the best
    course of action. I have already told her we can't be changing anything this
    late in the game, but as usual the client is getting persistent.

    Mike

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  - RE: Removing the date on the AV Tapes
    - From: "Tyler Links" <tyler@gesn.com>

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