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# RE: GEMS 1.17.22 ps file: single quote straight to hooked

- To: <support@dieboldes.com>
- Subject: RE: GEMS 1.17.22 ps file: single quote straight to hooked
- From: "Ken" <ken@dieboldes.com>
- Date: Thu, 19 Sep 2002 13:33:37 -0700
- Importance: Normal
- In-reply-to: <016001c26011$3e286360$9cb03841@LESLEY>

It’s a big typesetting issue called “smart quotes”. Do a google search and you’ll find lots of information on the topic. It’s not a trivial topic. Here are the three forms of single quote: ‘ ’ ' I have to guess you are running into a postscript font substitution problem, where the straight form of the single quote isn’t being substituted correctly. Arial gets substituted to Helvetica by many (most, all?) postscript drivers. Helvetica does have all the quote forms, but I guess it isn’t getting substituted right. You might try using an open single left-quote for your first quote instead of the agnostic form. You can get the character into GEMS by using programs->accessories->system tools->character map, and selecting the character, then copying into GEMS. Actually you can probably copy it from the above examples in this email. See if that fares any better. If this doesn’t help, then create a tiny-base that demonstrates the problem, and also attach the resulting postscript file including driver details, and maybe someone here can fix it up for you. Ken -----Original Message----- From: owner-support@dieboldes.com [mailto:owner-support@dieboldes.com] On Behalf Of Lesley Thompson (earthlink) Sent: Thursday, September 19, 2002 12:18 PM To: support@dieboldes.com Subject: Re: GEMS 1.17.22 ps file: single quote straight to hooked type style is Arial and yes, the single quotation mark is made using the apostrophe key which has the u/c double quotation mark is there actually some ASCii code that needs to be used instead and if so what is it's # ______________________________________________________________________________________________________________ Lesley Koop Thompson Customer Service Project Manager Diebold Election Systems, Inc. 415-235-6553 (office cell) 512-413-7618 (cell) lesley@dieboldes.com ----- Original Message ----- From: Greg Forsythe To: support@dieboldes.com Sent: Thursday, September 19, 2002 1:39 PM Subject: RE: GEMS 1.17.22 ps file: single quote straight to hooked What typestyle are you using? What is a single quotation mark? Are they different from an apostrophe? Greg -----Original Message----- From: owner-support@dieboldes.com [mailto:owner-support@dieboldes.com]On Behalf Of Lesley Thompson (earthlink) Sent: Thursday, September 19, 2002 2:22 PM To: support@dieboldes.com Subject: GEMS 1.17.22 ps file: single quote straight to hooked Importance: High Friends, When GEMS exports the ps files, we have found that in the instance where an open single quote and a closed single quote are used, the GEMS graphic shows straight quotes but the ps files (pdf) show hooked quotes with the first one hooked the wrong way. How do we fix this??? [note, the double quotes seem to behave properly] Trying to go to get JoCoKs ballots to press...time is of the essence. Les ______________________________________________________________________________________________________________ Lesley Koop Thompson Customer Service Project Manager Diebold Election Systems, Inc. 415-235-6553 (office cell) 512-413-7618 (cell) lesley@dieboldes.com

- References:
  - Re: GEMS 1.17.22 ps file: single quote straight to hooked
    - From: "Lesley Thompson \(earthlink\)" <lesleytdiebold@earthlink.net>

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